Refund policy

Refund Policy


I. Introduction

This policy outlines the conditions under which you can return items purchased from our online store.

II. Return Conditions

  • Return Timeframe: You have 5 days from the date of delivery to initiate a return.

  • Product Condition: Only unopened and undamaged products in their original packaging are eligible for return.

  • Damaged Package or Incorrect Item: If you receive a broken package or the wrong item, please take a picture immediately and contact us via Whatsapp on +27 636634612 to initiate the return process. We will cover the return shipping costs in these cases.

  • Customer Error: If you ordered the wrong product, you will be responsible for the return shipping costs.

III. Return Process

  1. Contact Us: To initiate a return, please contact us within 5 days of receiving your order via Whatsapp on +27 636634612

  2. Information Required: Please provide your order number, a description of the issue (if applicable), and a photo of any damaged packaging or incorrect items received.

  3. Return Approval: Once we approve your return request, we will provide you with a return shipping label (if applicable) and instructions on where to send the return package.

  4. Return Shipment: Ship the package using the provided return label (if applicable) or a trackable shipping method.

IV. Refunds

  • Method: In the event of a return, we will issue a full refund for the purchase price of the returned item(s) to your original payment method.

  • If you prefer, we can offer store credit instead.

  • Processing Time: Please allow 1-5 business days for the refund to reflect in your account, depending on your bank's processing times.

  • Banking Details (for EFT Refunds): If we are issuing a refund via EFT, we will need your banking details to process the transfer.

V. Exclusions

  • Sale Items: Items on sale are not eligible for return.

VI. Contact Information

If you have any questions about our return policy, please contact us via Whatsapp on +27 636634612

VII. Disclaimer

We reserve the right to modify this return policy at any time without prior notice.

I hope this return policy is helpful! Please let me know if you have any other questions.